Galaxy VoIP Telephony 2017-10-24T17:11:55+00:00

Galaxy VoIP Telephony

  • Save £’s on your current monthly telephone bill
  • Free Polycom handsets
  • 2000 minutes to a UK Landline or UK Mobile included per month per handset
  • Includes a comprehensive range of call handling features such as Call Recording
  • Assured Broadband guarantees quality of service
  • Work from a Handset, Desktop Softphone & Mobile Android App at the click of a button

To find out more about out VoIP packages and get your business setup Talk to our dedicated team today

The benefits of Galaxy VoIP

Galaxy VoIP puts you in complete control of your phone system and comes with an extensive range of call handling and management features, all operated through an easy-to-use web interface.

Galaxy VoIP conveniently integrates your fixed and mobile capabilities so that you never miss a call. Callers need only dial one number to reach your desk phone and mobile phone simultaneously; ongoing calls can be moved seamlessly from one device to another without hanging up and a single voicemail box can be accessed from any device.

As Galaxy VoIP is hosted on your behalf, you only pay for what you need on a simple per-seat basis. As you’re not buying a PBX, there’s no major hardware investment and no financing costs to consider.

Galaxy VoIP offers all the cost benefits of IP telephony including free site-to-site calls and cheaper call rates.

Galaxy VoIP helps businesses become more efficient by enabling flexible Work environments through hot-desking, home working, and extending the service to mobile devices.

You have total flexibility with the numbers you want to use. You can keep your Existing numbers or get new numbers. Extend your business reach and use a any local area number no matter where you are located. Have a London number in Leeds!

Unexpected events such as snow, floods, strikes or utility roadworks won’t disrupt your business. Because Galaxy VoIP sits in the cloud, the service provides business continuity features that allow your organisation to carry on making and taking calls,whatever the circumstances.

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What is Galaxy VoIP?

Galaxy VoIP is a complete communications service for your business that runs on the Horizon IP telephony platform, that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. The service allows you, the administrator, to easily manage your environment whilst enabling your employees to maximise their productivity.

The service has lots of clever features and an emphasis on control and administration through the web that takes the burden away from your IT team. For administrators, you can quickly configure the system according to your organisation’s changing requirements, while your employees can manage calls easily and effectively. With only a minimal capital outlay required, a reliable and proven service and a jargon-free approach to telephony and communications, Horizon is suitable for any size business looking to improve its productivity and image.

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How Does Galaxy VOiP Work?

The Galaxy VoIP uses the Horizon interface which provides a broad range of call handling features that are accessed via the web. The dashboard gives you convenient access to information such as call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively.

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Who is Galaxy VoIP aimed at?

Galaxy VoIP is ideal for any size of business and is highly-effective in organisations that have more than one site that work together. The system is capable of serving hundreds of employees. Here are some examples of how the Galaxy VoIP platform is often used:

Businesses with employees who are regularly on the move or out of the office willnever lose calls as each user can simply tell the system, at the click of a mouse, where the calls should be sent: their desk, their mobile phone (or both!) or their colleague. Also if they miss a call they can pick up their voicemail no matter where they are.

The service is provided centrally so you dont need an expensive system on each site. Galaxy VoIP connects branch offices together, calls are free between locations and mobiles and everyone shares the same dial plans and directories.

Hosted on your behalf, there are no expensive maintenance or running costs and you only pay for what you use.

In the event of a disaster the services can be instantly moved across to a backup plan that can include, for example, diverting calls to different locations without the loss of functionality and without expensive call forwarding costs.

Put calls on hold, play marketing messages, move calls seamlessly between users and offices and your customers will get the best experience when calling your business.

Galaxy VoIP provides a cost-effective way to record calls. This centralised feature means calls can be recorded from any location, in any direction and configured instantly at the click of a mouse.

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Intuitive Web Portal

Administrator Interface

Administrator Interface

Galaxy VoIP provides IT managers with a powerful administrative capability while giving employees freedom to control calls quickly and effectively. Set up is really quick and you can choose to pass down control to the user or you can retain control of the individual user features.

Call Recording Interface

Call Recording Interface

Record Inbound or Outbound calls for compliance, customer service or audit purposes. This optional feature allows secure online access to file storage and retrieval of call details. You can set Galaxy VoIP to record some calls, all calls or record calls on demand.

Statistics Interface

Statistics Interface

View the latest up to the minute call statistics for your employees. See how successful marketing campaigns are, manage staff productivity effectivly by viewing suitable different graphs & charts.

To find out more about out VoIP packages and get your business setup Talk to our dedicated team today

Packed with Features

Galaxy VoIP is available with the comprehensive range of features below, as well as a range of additional bolt-on options.

Working as part of a team

  • N-Way Call for convenient collaboration with colleagues

  • Hunt Groups for distributing and allocating calls across your team

  • Call Transfer to any internal or external number

  • Common or customisable settings for Sites, Groups & Departments

  • Hold a call and pick it up on another phone with Call Park

  • Answer a group member’s phone with Call Pick Up

  • Instant Group Call enabling efficient collaboration

Ensuring Security & preventing fraud

  • Use Call History to view all calls made, received & missed

  • Bar unapproved call types with Call Barring

  • Allow access to phones using Authorisation Codes

Mobile and flexible working

  • Manage incoming calls effectively with Call Forwarding

  • Home Worker lets you take your profiles and settings to your home office

  • Play a Voicemail message from your desktop, save it or forward a copy to your entire team

  • Never miss a call with One Number Anywhere and Sequential Ringing

  • Keep track of important calls with Call Notify by Email

  • Use your number and preferences on any enabled phone in your company with Hot-Desking

  • Use your number and profile on any phone, anywhere with Remote Office

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Improving your company image

  • Call Waiting ensures you’re ready to take your next call

  • Get your messages across with Music on Hold

  • Avoid calls being passed on and on with Diversion Inhibitor

  • Provide callers with menu options for call routing using Auto Attendant

  • Enhance your brand by uploading your company logo & specific adverts

  • CLI Flexibility enabling efficient collaboration

Working efficiently

  • Last Number Redial for convenient repeat dialling

  • Easily make a call with Click to Dial through the user interface or client

  • Assign calls to cost centres using Account Codes

  • Use Presence or Pre-set Availability Profiles to manage incoming calls

  • No more unwanted calls with Anonymous Call Rejection or Selective Call rejection

  • Automatic Callback so that you stay productive

  • Call your colleagues when they are free using Busy Lamp Keys

  • Show you are unavailable using Do Not Disturb

  • Company directory available from the handset and up to 100 speed dials for your favourite numbers

  • Use Call Recording for audit trails, compliance or training purposes

Soft Clients

The Horizon Desktop Client lets you connect your office phone to your preferred business device, such as a laptop or PC. It works seamlessly with the Galaxy VoIP service and mobile client to ensure that you can control your user account to handle calls efficiently, wherever you are. The Horizon Desktop Client provides a new way to interact with Galaxy VoIP and using existing devices you can reduce the cost of entry to a hosted solution, as well as minimising telephony costs incurred whilst on the move or in different locations.

New features such as Presence and Instant Messaging add to the core Galaxy VoIP services and provide an informed way of communicating with your colleagues, as well as giving you a new route to gain immediate responses when it might not be convenient to speak on the telephone.

Android Softphone

Using Horizon soft clients you can

  • Reduce the cost of entry to am IP hosted service by using the desktop client as a softphone and simply adding a headset
  • Reduce telephony costs when on the move or in temporary access points such as hotels, coffee shops and customer premises
  • Monitor your favourite contracts presence status to check their availability to take calls or to comminucate with you
  • Send an Instant Message to get an immediate response from a colleague when their presence status tells you it might not be convenient for them to take a voice call
  • Connect customers who use other messaging services to your company so you can quickly communicate with them and build a new route for direct customer support
  • Directly control your user account to implement Call Forwarding, Do Not Disturb or other call features
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Handsets for Galaxy VoIP

The Galaxy VoIP platform can be used with a range of handsets from a choice of manufacturers; it’s not tied to one type of manufacturer and can also be connected through an easy-to-use desktop client.

Polycom VVX410

The Polycom VVX 410 is a color mid-range business media phone that delivers crystal-clear communications for today’s office workers and call attendants.

Polycom VVX410

  • FREE on 3 year contract
  • 3.5in (230 x 240 pixel) colour TFT
  • Polycom® HD VoiceTM
  • 12 lines (appearances or speed dials)
  • Intuitive, gesture-based color, multitouch interface for voice calls and applications
  • 2 x Ethernet 10/100/1000

Polycom VVX500

The Polycom VVX500 is a performance business media phone, desktop productivity and unified communications that delivers crystal-clear communications for today’s office workers and call attendants.

Polycom VVX500

  • 3.5in (230 x 240 pixel) colour TFT
  • Polycom® HD VoiceTM
  • 12 lines (appearances or speed dials)
  • Intuitive, gesture-based color, multitouch interface for voice calls and applications

Polycom VVX600

The Polycom VVX600 is a best in class performance business media phone, desktop productivity and unified communications that delivers crystal-clear communications for today’s office workers and call attendants.

Polycom VVX600

  • 4.3in LCD (480 x 272 pixel) colour touchscreen display
  • Polycom® HD VoiceTM
  • 16 lines (appearances or speed dials)
  • Flexible line appearance (one or more line keys can be assigned for each line extension)
  • Local three-way audio conferencing

Cisco SPA502G

Entry Level device for general office use.

Cisco SPA502G

  • Backlit display (mono)
  • 1 line key

Cisco SPA509G

12-line IP phone with programmable keys.

Cisco SPA509G

  • Backlit display (B&W)
  • Supports up to 32-button attendant consoles
  • Supports PoE

Cisco SPA525G

Ideal for high-performance executive offices & Bluetooth connectivity.

Cisco SPA525G

  • High resolution colour display
  • Bluetooth compatible
  • WIFI compatible
  • 2 line keys
  • 3 programmable keys/busy lights

To find out more about out VoIP packages and get your business setup Talk to our dedicated team today

Some of Our Clients