Call Handling2018-08-14T13:14:18+00:00

Advanced Call Handling Features

Phone numbers have become a more and more customisable as technology has developed. 90% of the numbers we sell have an additional Call handling feature attached to them so that the phone number works harder for the user.

If you cant see any Call handling service that you are interested in then please call us on one of our numbers above. We can build bespoke call plans for your business so that your number works harder for you.

This plays a bespoke audio announcement when your caller dials your number number or selects a certain option within your IVR menu.

Find Out More

This bespoke service enables you to route calls from your nominated local dialling codes to specific destinations. For example, a business may wish to route calls originating from 0207, 0208, and 0203 numbers to their London based site, and all other callers to a central call centre.menu.

Find Out More

If you require the flexibility need to retarget your phone number to an alternative destination whenever you want to then Remote Retargeting may be an essential service for you. By simply logging on to a secure online portal you can quickly and easily change the targeting of your number to alternative landline or mobile destinations as often as you like, 24 hours a day.

Find Out More

Callers to your number automatically reach a voicemail service which you can personalise with your own recorded greeting or sales message. Callers’ messages can be accessed by dialling a secure voicemail retrieval number and entering your mailbox number and PIN.

Find Out More

When you are engaged on another call, or unavailable to answer, your callers are connected to a voicemail service which you can personalise with your own recorded greeting. Callers’ messages can be accessed by dialling a secure voicemail retrieval number from any phone and entering a PIN.

Find Out More

When you are engaged on another call, or unavailable to answer, your callers are connected to a voicemail service which you can personalise with your own recorded greeting. Callers’ messages will be forwarded as an audio file to your chosen email address which can then be listened to on any internet connected pc.

Find Out More

If you frequently need to retarget your phone number between a certain number of destinations on an irregular basis then Remote Retargeting may be an essential service for you. By simply dialling in to a secure remote access telephone number you can quickly and easily switch the targeting of your number between pre-selected destinations as often as you like, 24 hours a day.

Find Out More

You can access your monthly call statistics online via a secure online portal. This will show you how many calls you have received on your number(s), when you received them, and their duration.

Find Out More

This feature enables you to access detailed call statistics online via a secure web portal. The information has just a 15 minute delay so you can see your calls in near real time. This will show you how many calls you have received on your number(s), when you received them, and their duration. You can interrogate the information further by filtering and sorting it to provide relevant statistical analysis and view key data in graphical formats.

Find Out More

This service offers the ability to route your calls differently depending on the time of day, the day of the week, or on certain dates e.g. your calls could be routed to voice mail when out of hours or on bank holidays.

Find Out More

If your main target number is busy or not answered within a specified time the call can be diverted to an alternative target number. Up to 5 target numbers can be included within Call Divert.

Find Out More

This service enables you to automatically distribute incoming calls between several operators, departments, or locations according to a specified percentage of call traffic that you can select.

Find Out More

Virtual Receptionist gives you automated call handling which directs your customers to the right place via a simple menu system. Virtual Receptionist ensures that all calls are handled efficiently and professionally whatever the time of day. Plus, should the worst ever happen, you can re-route your calls to any destination so that your customers can always get through without any adverse effects to your service.

Find Out More

This service enables your inbound calls to be answered efficiently by your group of staff or colleagues irrespective of where they are located. Calls can be delivered to a group of destinations in a variety of patterns such as Linear, Cyclic or Longest Waiting. For example, a call can be re-routed from a busy of unanswered destination to try alternative numbers in a sequential order, to the first available, or to the one which has been inactive longest.r IVR menu.

Find Out More

This service enables you to record your inbound calls for compliance, training or quality control purposes. The system creates an audio file which can be emailed to you for storage or listening to at your convenience.

Find Out More

This cost saving service eliminates the need for you to have fax machine hardware and a separate phone line to receive inbound faxes.

Find Out More

This feature allows you to hear a short bespoke audio announcement when you pick up an inbound call. This allows the operator to know which telephone number the caller has dialled in on.

Find Out More

This service enables the network to present the phone number that your caller has dialled on your caller display instead of the callers own number. For example, if your caller dialled your 0800 number then your 0800 number would be displayed on your own handset when you receive an incoming call on that number (requires a caller display facility).

Find Out More

This service allows you the flexibility to forward an inbound call to other destinations, reconnect to the call if required, or create a 3-way conference call.

Find Out More

This service enables you to set an alternative call routing plan or destination which can easily be activated in the event of an emergency. For example, if snow prevents your workforce from getting to work you can easily divert all calls to an alternative location.

Find Out More

Bespoke Announcement What is Bespoke Announcement?

Bespoke Announcement plays an audio announcement tailored to your needs when a caller dials your number, or selects a certain option within your IVR menu

This option is ideal if you want your callers to hear a recorded personalised announcement rather connecting to a live operator e.g. to provide a list of your opening hours, your postal address, product details, or answers to frequently asked questions.

There are no additional charges if you record your own announcement as a “.wav” file and you may change your announcement for free up to 5 times a month. Alternatively we can record a bespoke announcement on your behalf at a cost of £25 each.

Bespoke Recording Fee

£2500

Annual Service Fee

£3000

What are the benefits of Geographic Area Routing?

  • Gives your customers a localised call destination
  • Ideal for multiple sites
  • Keep up to date with customer requests

 What is Geographic Area Routing?

Geographic Area Routing is a bespoke service that enables you to route calls from your nominated local dialling codes to specific destinations. For example, a business may wish to route calls originating from 0207, 0208, and 0203 numbers to their London based site, and all other callers to a central call centre.

Geographic Area Routing is ideal if you wish to route callers from certain locations to staff or sites that are based nearby, or who service those areas.

Annual Service Fee

£240

What are the benefits of Geographic Area Routing?

  • Gives your customers a localised call destination
  • Ideal for multiple sites
  • Keep up to date with customer requests

 What is Remote Retargeting Online Access?

If you require the flexibility need to retarget your phone number to an alternative destination whenever you want to then Remote Retargeting Online Access may be an essential service for you. For example, you may work from home, or on the road on occasion and require work calls to be routed to your residential line or mobile on a temporary basis. By simply logging on to a secure online portal you can quickly and easily change the targeting of your number to alternative landline or mobile destinations as often as you like, 24 hours a day.

Remote Retargeting with online access is ideal if you want full control over where and when your phone calls are routed. This service also includes the ability to enable, disable and edit any other features you may have selected such as Voicemail to Email, Time/Day/Date Routing or Call Recording.

Annual Service Fee

£90

What are the benefits of Remote Retargeting Online?

  • Retarget your number to suit your needs
  • Combines with and enhances other call handling features
  • Remotely retarget your calls through your laptop or PC

 What is Voicemail Lite?

Callers to your number automatically reach a voicemail lite service which you can personalise with your own recorded greeting or sales message. Callers’ messages can be accessed by dialling a secure voicemail retrieval number and entering your mailbox number and PIN.

This service is ideal if you simply require callers to leave a brief message e.g. for a brochure request line or to gather customer feedback.

Annual Service Fee

£30

What are the benefits of Voicemail Lite?

  • Never miss a call
  • No need for answer phone hard wear
  • Keep up to date with customer requests
  • Collect your messages when out and about through remote access
  • Record a personalised message tailored to your business needs
  • Provides a message alternative when no one is available to take a call

 What is Voicemail?

Voicemail kicks in when you are engaged on another call, or unavailable to answer. Your callers are connected to a voicemail service which you can personalise with your own recorded greeting. Callers’ messages can be accessed by dialling a secure voicemail retrieval number from any phone and entering a PIN.

This service is ideal if you want callers to be able to leave you a message when you are unavailable to take their call.

Annual Service Fee

£60

What are the benefits of Voicemail?

  • Never miss a call
  • Collect your messages when out and about through remote access
  • Record a personalised message tailored to your business needs

 What is Voicemail to Email?

When you are engaged on another call, or unavailable to answer, your callers are connected to a voicemail service which you can personalise with your own recorded greeting. Callers’ messages will be forwarded as an audio file to your chosen email address which can then be listened to on any internet connected pc.

This service is ideal if you want callers to be able to leave you a message when you are unavailable to take their call.

Annual Service Fee

£90

What are the benefits of Voicemail to Email?

  • Access your voicemail through your PC/Laptop
  • Save your voicemails to file
  • Pick up your voicemails without access to your phone or office

 What is Remote Retargeting Phone Access?

If you frequently need to retarget your phone number between a certain number of destinations on an irregular basis then Remote Retargeting Phone Access may be an essential service for you. For example, you may work from home on occasion and require work calls to be routed there on a temporary basis. By simply dialling in to a secure remote access telephone number you can quickly and easily switch the targeting of your number between pre-selected destinations as often as you like, 24 hours a day.

Remote Retargeting with telephone access is ideal if you want control over where and when your phone calls are routed, between a limited number of destinations.

Annual Service Fee

£60

What are the benefits of Remote Retargeting via Phone?

  • Retarget your number to suit your needs
  • keep in contact with customers when not in the office
  • Helps plan for unexpected shift patterns

 What are Online Call Statistics?

Online Call Statistics Lets you can access your call statistics each month online via a secure web portal. This will show you how many calls you have received on your number(s), when you received them, their duration and location.

This feature is ideal to help you keep track of your inbound call traffic on a monthly basis.

Annual Service Fee

FREE!

What are the benefits of Monthly Online Call Satistics?

  • Its a free service
  • View your call traffic each month
  • See how successful marketing campaigns are
  • See what time your peak calls are, help plan your day and staffing

 What are Advanced Online Call Statistics?

Advanced Online Call Statistics enables you to access detailed call statistics online via a secure web portal. The information has just a 15 minute delay so you can see your calls in near real time. This will show you how many calls you have received on your number(s), when you received them, and their duration. You can interrogate the information further by filtering and sorting it to provide relevant statistical analysis and view key data in graphical formats.

This feature is ideal to help you monitor your inbound call traffic, track the success of your marketing campaigns, and identify peak call periods.

Annual Service Fee

£150

What are the benefits of Advanced Online Call Statistics?

  • View your call traffic with only a 15 minute delay
  • See how successful marketing campaigns are
  • See what time your peak calls are, help plan your day and staffing
  • View statistics in various graphical formats

 What is Time, Day & Date Routing?

Time, Day & Date Routing offers the ability to route your calls differently depending on the time of day, the day of the week, or on certain dates e.g. your calls could be routed to voice mail when out of hours or on bank holidays.

This service is ideal if you wish to automate the routing of your calls on a regular basis according to time, day or date.

Annual Service Fee

£90

What are the benefits of Time, Day & Date Routing?

  • Helps you to never miss a call, wherever you are
  • Divert to different phone lines
  • Divert calls to your home after work
  • Divert calls to an answer phone facility out of hours
  • Divert calls to a colleague or locum when on holiday and not have to worry about missed calls

 What is Call Divert?

If your main target number is busy or not answered within a specified time the call can be diverted to an alternative target number. Up to 5 target numbers can be included within Call Divert.

This service is ideal if you wish to route calls to another number when you are on the phone or unavailable.

Annual Service Fee

£90

What are the benefits of Call Divert?

  • You take charge of where your calls are routed
  • If a line is busy or unattended the call will be routed to another line of your choice.
  • Helps you to never miss a call

 What is Distribution Routing?

Distribution Routing enables you to automatically distribute incoming calls between several operators, departments, or locations according to a specified percentage of call traffic that you can select.

Distribution Routing is a useful alternative to simply diverting calls to an alternative number when busy as it automatically spreads the call traffic evenly avoiding overloading individual staff or sites.

Distribution Routing provides a better experience for your customers as they are more likely to be answered first time.

What are the benefits of Distribution Routing?

  • Flexible: we can tailor your Distribution plan to your exact specification e.g. distributing calls evenly, randomly, in sequence, or in a specific ratio. The plan can be updated and fine tuned as required.
  • Service: ensure your customers receive the highest level of service by not overloading individual staff or sites with too many incoming calls.
  • Responsive: you can switch between two or more Distribution set-ups almost instantly via our automated system. This can help you react quickly to changing demands on your call network.
  • Instant: simple set up means you can allocate your calls to the right people straightaway.
  • Save money: no expensive hardware to install.
  • Simple: we will help you set up your Distribution plan with the minimum of fuss.
  • Secure: our automated systems are secure and password protected.

Annual Service Fee

£60

Distribution Routing is ideal if…

  • You need to distribute the number of incoming calls between staff or sites
  • You need to spread calls more evenly than via a traditional Hunt Group

 What is Virtual Receptionist?

Virtual Receptionist gives you automated call handling which directs your customers to the right place via a simple menu system. Virtual Receptionist ensures that all calls are handled efficiently and professionally whatever the time of day. Plus, should the worst ever happen, you can re-route your calls to any destination so that your customers can always get through without any adverse effects to your service.

Typically, your callers will be greeted with a welcome message confirming they have reached the right number, and then be given a number of options to choose from to direct their call quickly and accurately e.g. “Press 1 for Sales, or 2 for Service”.

Virtual Receptionist is ideal if you wish to take control of all your inbound calls to give your customers the best level of service.

Connection Fee

£95

Annual Service Fee

£150

Virtual Receptionist is ideal if…

  • You want to automatically route your inbound calls to the right department
  • You want to free up time normally spent answering and routing calls
  • You have multiple locations and need incoming calls to be directed quickly and seamlessly
  • You need a low cost, easy to set up solution with no extra hardware required
  • You want calls to be answered in a professional manner every time

What are the benefits of Virtual Receptionist?

  • Professional: fast, efficient call answering and customised brand messages provide a professional image for your company.
  • Control: free retargetting of your numbers means you can easily adapt your system to suit any changes in your business operations.
  • Secure: state of the art network security ensures your calls are managed in a secure environment.
  • Save money: no additional hardware costs, no integration issues and no system maintenance to worry about.

 What is Hunt Group?

A Hunt Group enables your inbound calls to be answered efficiently by your group of staff or colleagues irrespective of where they are located. Calls can be delivered to a group of destinations in a variety of patterns such as Linear, Cyclic or Longest Waiting. For example, a call can be re-routed from a busy of unanswered destination to try alternative numbers in a sequential order, to the first available, or to the one which has been inactive longest.

This service is ideal if you have a group of staff or sites that all may be available to receive calls if any of the other staff or sites are busy.

Annual Service Fee

£60

What are the benefits of a Hunt Group?

  • The call will be directed until answered
  • Don’t miss out on calls from customers
  • Programme an order of how your calls are answered

 What is Call Recording?

Call Recording enables you to record your inbound calls for compliance, training or quality control purposes. The system creates an audio file which can be emailed to you for storage or listening to at your convenience.

Call Recording is ideal if you require a record of your inbound calls without the need for additional costly hardware.

What are the benefits of Call Recording?

  • Storage: recordings are stored within our network, so there’s no need for huge data storage facilities. You can keep recordings for a pre-defined period of time or indefinitely.
  • Access: retrieve recordings online. Play back on your PC, download for archiving, and send as email attachments.
  • Security: recorded data is automatically backed up within our network and held at multiple locations.
  • Save money: no capital outlay for expensive hardware. No upgrade or maintenance costs. No fees for retrieving calls.
  • Scalable: from 1 to 100,000 lines across multiple sites.
  • Simple: fast implementation and an intuitive, easy to use interface.

Annual Service Fee

£120

Call recording is ideal if…

  • You want instant access to call recordings direct from your web browser.
  • You work across multiple sites and/or have home workers.
  • You need to handle thousands of simultaneously recorded calls.
  • You need to meet stringent compliance and quality control standards. For example, those of the Financial Services Authority (FSA).

 What is Fax to Email?

Fax to Email is a cost saving service that eliminates the need for you to have fax machine hardware and a separate phone line to receive inbound faxes.

Any fax sent to your dedicated number is converted to an electronic image file and immediately forwarded to your preferred email inbox. This saves expensive line rental, printing costs and the environment from unnecessary waste. Plus, if you have a mobile internet device such as a smartphone or laptop you can receive faxes on the go.

Fax to Email is ideal if…

  • You do not want the expense of a separate phone line to receive faxes.
  • You want the convenience of being able to receive faxes anywhere you have access to your email account.
  • You want the ability to easily forward on received faxes to other email addresses or print the fax if necessary.
  • You want to reduce the amount of paper you use in your office.

Annual Service Fee

£60

What are the benefits of Fax to Email?

  • Convenient: receive faxes anywhere in the world where you have access to your email.
  • Service: never miss an important fax by being out of the office as long as you have access to email.
  • Green: cut down on your paper waste by receiving faxes as an electronic image.
  • Save money: eliminates the need for a fax machine or separate phone line and costs nothing to receive faxes.
  • Simple: faxes are received directly to your email inbox as a convenient .tiff file ready for immediate viewing.

 What is Call Whisper?

Call Whisper allows you to hear a short bespoke audio announcement when you pick up an inbound call. This allows the operator to know which telephone number the caller has dialled in on.

For example, you may have marketing campaigns in two cities and have allocated different phone numbers to each campaign. In this instance the operator could answer the call with a personalised greeting according to where the call originated.

Call Whisper is ideal if you have multiple phone numbers targeted to one destination and would find it useful to know which number has been dialled when the call is connected. Call Whisper is particularly useful if your number is targeted to a mobile phone, as you will know if its a business or personal call and you can adjust your answering phrase accordingly.

Annual Service Fee

£90

What are the benefits of Call Whisper?

  • Know what business the call is for before speaking to the caller
  • Maintain a professional image
  • No extra hard wear is needed

 What is Dialled Number Presentation?

Dialled Number Presentation enables the network to present the phone number that your caller has dialled. This shows on your caller display instead of the callers own number. For example, if your caller dialled your 0800 number, then your 0800 number would be displayed on your own handset when you receive an incoming call (your handset requires a caller display facility for this product to work).

Dialled Number Presentation is ideal if you have multiple phone numbers targeted to one destination. This would enable you to know which number has been dialled before you answer the call.

Annual Service Fee

£90

What are the benefits of Dialled Number Presentation?

  • Lets you visually know a call is coming in for your business
  • Have multiple numbers targeted to one line
  • Allows you to answer the phone in a professional manner for the correct business

 What is Mid Call Transfer?

Mid Call Transfer allows you the flexibility to forward an inbound call to other destinations, reconnect to the call if required, or create a 3-way conference call.

This service is ideal if you want the flexibility and features of an operator system without the costly infrastructure.

Annual Service Fee

£90

What are the benefits of a Mid Call Transfer?

  • Allows you to forward a call to another destination
  • Create a 3 way conference call

 What is Disaster Recovery?

Disaster Recovery enables you to set an alternative call routing plan or destination which can easily be activated in the event of an emergency. For example, if snow prevents your workforce from getting to work you can easily divert all calls to an alternative location.

The Disaster Recovery is ideal if you want to plan ahead for those unexpected problems which could otherwise severely impact upon your customer service and sales calls.

Annual Service Fee

£90

What are the benefits of Disaster Recovery?

  • Calls can still be answered when staff cannot get to the office
  • Allows you to plan ahead in times of severe weather like heavy snow to still function as a business
  • Callers need never know of difficulties and you keep a professional image

Some of Our Clients